Version 1.0.0. Effective 18 May 2026.
Scope: these Worker Terms set out the rights, duties, and limits that apply when a Worker uses Sizoro to offer real-world domestic services in South Africa. They sit alongside the Terms of Service, the Acceptable Use Policy, the Cancellation and Refund Policy, the Dispute Policy, the Payment Policy, the Payout Policy, the Support Policy, and the Privacy Policy. Read them together.
1. Status as an independent contractor
Workers use Sizoro as independent service providers. A Worker is not an employee, agent, partner, joint venturer, or representative of Sizoro. Sizoro does not control how a Worker performs accepted bookings, set fixed working hours, supply tools or uniforms, integrate the Worker into a business, or pay a guaranteed wage. The Worker is in business on the Worker's own account. The contracting Employer is the recipient of the service for each booking, not Sizoro.
Because the Worker is not an employee, Sizoro does not deduct or pay PAYE, UIF, SDL, COIDA, or pension contributions on the Worker's behalf. The Code of Good Practice: Who Is An Employee (issued under the Labour Relations Act) applies; if a Worker believes the way Sizoro operates pulls the relationship into employment in their specific case, the Worker should raise that with Sizoro Support before continuing to work through the platform.
2. Eligibility and verification
To register as a Worker you must (a) be at least 18 years old; (b) be lawfully entitled to work in South Africa; (c) hold a valid South African ID (KYC for non-SA-ID holders is not yet supported, and applications without an SA ID are placed on a waitlist); (d) provide accurate identity, contact, and bank information; and (e) pass identity verification through our identity verification partner. Sizoro may decline, suspend, or terminate verification at any time if information cannot be confirmed.
3. Profile, rate, and availability
A Worker sets the Worker's own hourly rate, weekend rate, public holiday rate (where offered), service area, services offered, minimum booking length, lead time, and weekly availability. Sizoro does not impose a minimum hourly rate. The Worker must keep this information accurate and current. Misleading profiles, falsified experience, fake reviews, and false service-area claims may lead to profile removal, suspension, or termination.
4. Accepting and performing bookings
When a Worker accepts a booking the Worker must (a) arrive on time at the agreed address; (b) perform the agreed scope with reasonable skill and care, as required by section 54(1) of the Consumer Protection Act 68 of 2008; (c) treat the Employer, household members, and property with respect; (d) communicate timely updates through in-app channels; and (e) use the in-app actions to start, complete, request approval for additional time or tasks, and close out the booking. Extra time or tasks are only billable once the Employer approves them in-app.
5. Pay, commission, and tips
The labour subtotal for each booking is the Worker's applicable hourly rate multiplied by the booked duration. Sizoro deducts a Worker commission of 5% of the labour subtotal, always rounded up to the nearest whole rand. The Worker keeps the labour subtotal less commission, plus 100% of any tip the Employer chooses to add. Tips are not subject to commission and are not rounded. The price breakdown shown to the Worker before acceptance is the contractual basis for that booking and is calculated using the shared pricing helper in `@sizoro/shared-utils`.
6. Payouts
Worker earnings are a payable owed by Sizoro to the Worker once the relevant booking, dispute, refund, and verification checks have cleared. Worker earnings are not a stored-value product and cannot be transferred between users. Payouts run on a weekly Friday cycle through Paystack Transfers; the request cutoff is Wednesday 23:59 SAST. Unrequested earnings carry over to the next eligible week. The full schedule, holds, and dispute interaction are set out in the Payout Policy.
7. Cancellations, no-shows, and strikes
The Cancellation and Refund Policy is the single source of truth for cancellation tiers and Worker strikes. In summary, Worker cancellations 12 to 24 hours before the start of a booking attract a minor strike, and Worker cancellations less than 12 hours before start, or no-shows, attract a major strike. Three major strikes within any rolling 90-day period trigger a 90-day suspension of the Worker account.
8. Tax and regulatory responsibilities
The Worker is responsible for the Worker's own (a) SARS registration where required; (b) personal income tax returns, including reporting of earnings received through Sizoro; (c) VAT registration and VAT remittance if turnover exceeds the SARS threshold; (d) any licences, permits, or registrations required for the services offered; and (e) the Worker's own occupational insurance. Sizoro provides earnings statements per payout to assist with these obligations but is not the Worker's accountant or tax adviser.
9. Off-platform bookings prohibited
A Worker may not solicit, accept, encourage, or facilitate bookings, payments, tips, refunds, or payouts outside Sizoro for any client introduced through Sizoro, where the purpose or effect is to avoid Sizoro's commission, dispute protection, identity verification, payment custody, or platform safety features. Off-platform soliciting is a material breach of these Worker Terms and may lead to immediate suspension or termination. This clause does not restrict pre-existing relationships that did not arise through Sizoro.
10. Conduct and anti-discrimination
Workers must treat every Employer, household member, and Sizoro staff member with dignity. Discrimination on a ground listed in the Constitution and the Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000 — race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language, birth, HIV status, or any analogous ground — is prohibited. Harassment, threats, theft, intoxication on the job, recording an Employer or a household member without lawful basis, and dishonesty in bookings are also prohibited and may lead to immediate suspension.
11. Health, safety, and personal injury
Workers must assess each work site for safety before starting and may refuse or pause a booking that presents a real risk to the Worker's health and safety. Because the Worker is an independent contractor, the Worker is not covered by COIDA through Sizoro; the Worker is encouraged to maintain personal insurance against injury, illness, and third-party liability arising from the Worker's services.
12. Suspension and termination
Sizoro may suspend or terminate a Worker account for (a) breach of these Worker Terms, the Acceptable Use Policy, or any other Sizoro policy; (b) reasonable suspicion of fraud, theft, or harm to Employers or staff; (c) repeated strikes, low ratings, or quality complaints; (d) failure or revocation of identity verification; (e) lawful instruction from a regulator, court, or law-enforcement agency; or (f) discontinuation of the Sizoro service. Where the issue is capable of being remedied and is not safety-critical, Sizoro will normally give the Worker a written warning and an opportunity to address the issue before termination. Earnings already accrued for completed bookings remain payable subject to clause 6, the Payout Policy, and any lawful set-off for proven loss.
13. Intellectual property and content licence
The Worker keeps all rights to photos, descriptions, and other content the Worker uploads. The Worker grants Sizoro a non-exclusive, royalty-free, sub-licensable licence to host, display, adapt for layout and translation, and use that content for the purpose of operating and marketing the Sizoro service. The Worker warrants that uploaded content does not infringe any third party's rights.
14. Limitation of liability
To the maximum extent permitted by law, Sizoro's aggregate liability to the Worker arising out of or in connection with these Worker Terms is limited to the total commission Sizoro has earned from the Worker's bookings during the three months immediately preceding the event giving rise to the claim. Nothing in this clause limits liability that cannot lawfully be limited under the Consumer Protection Act, POPIA, or any other compulsory provision of South African law.
15. Changes to these Worker Terms
Sizoro may update these Worker Terms. Material changes will be notified through the app or by email at least 14 days before they take effect, and the Worker may withdraw before they come into force by deactivating the Worker account. Continued use of Sizoro after the effective date constitutes acceptance of the updated terms.
16. Governing law and disputes
These Worker Terms are governed by the laws of the Republic of South Africa. The Worker and Sizoro will first try to resolve any complaint through Sizoro Support (see the Support Policy and Dispute Policy). Where the dispute concerns a consumer-protection matter under the Consumer Protection Act 68 of 2008, the Worker may refer the matter to the National Consumer Commission or the National Consumer Tribunal. The South African courts have jurisdiction over any unresolved dispute.
17. Contact
Support: support@sizoro.com. Privacy and data requests: support@sizoro.com. Operator: Sizoro, South Africa.
