Inguqulo 2.0.0. Iqala ukusebenza ngomhla zingu-15 Juni 2026. Umkhakha: le Nqubomgomo Yezingxabano ichaza ukuthi i-Sizoro ibuyekeza kanjani izikhalazo mayelana namabhukhingi, izinsizakalo, izinkokhelo, amathiphu, ama-capture, ama-settlement, ukuphepha, ukuziphatha, nobunikazi. Kumele ifundwe kanye neMigomo Yesevisi, iMigomo yoMsebenzi, iNqubomgomo Yokusebenzisa Ngokwamukelekile, iNqubomgomo Yokukhansela Nokubuyiselwa Imali, iNqubomgomo Yezinkokhelo, iNqubomgomo Yokukhokhelwa, iNqubomgomo Yokwesekwa, neNqubomgomo Yobumfihlo. INqubomgomo Yokukhansela Nokubuyiselwa Imali iwumthombo we-cancellation tier; le Nqubomgomo Yezingxabano ilawula konke okwenzeka ngemva kwebhukhingi eseliphelile noma okudalwa ukukhansela kweTier 5 ngoMqashi, kanye nakho konke okunye iNqubomgomo Yokukhansela engakuxazululi ngokuzenzakalelayo. 1. Nini lapho ingxabano ingavulwa khona Kunezinhlobo ezimbili zezingxabano ngaphansi kwendlela ye-"pre-authorisation + capture-with-split". (a) Ingxabano yangemva kokuphela. UMsebenzi umaka ibhukhingi njengeleQediwe ngaphakathi kohlelo lapho isevisi isiphelile. UMqashi unefasitela lokuqinisekisa okuzenzakalelayo lamahora angu-24 ("24-hour auto-confirm window") kusukela kwisitembu sesikhathi sokuphela kokomsebenzi ukuze aqinisekise ukuphela (okudala i-capture ngokushesha) noma avule ingxabano. Uma uMqashi eqinisekisa ngaphambi kokuvalwa kwefasitela, i-capture iyenziwa ngokushesha futhi ingxenye yoMsebenzi idluliselwa e-Paystack subaccount yakhe. Uma kungenzeki lutho ngaphambi kokuvalwa kwefasitela, ibhukhingi liqinisekiswa ngokuzenzakalelayo futhi kwenziwa i-capture ekupheleni kwefasitela. AbaSebenzi nabo bangavula ingxabano yangemva kokuphela phakathi kwefasitela elifanayo lamahora ayi-24 — isibonelo, lapho uMqashi enza udlame ngemva komsebenzi seliphelile. (b) Ingxabano yokukhansela kweTier 5. Ingxabano iyavuleka ngokuzenzakalelayo lapho uMqashi ezama ukukhansela ngemva kokuthi uMsebenzi efikile noma umsebenzi usuqalile (`EMPLOYER_AFTER_START`, iTier 5 yeNqubomgomo Yokukhansela Nokubuyiselwa Imali). I-authorisation yekhadi iyaphila (ikhululwe kabusha yi-Sizoro ku-T-24h ngaphambi kokuqala kwebhukhingi uma kudingeka) ngesikhathi umlawuli ebuyekeza ubufakazi futhi enquma ngokunxephezelwa koMsebenzi. UMsebenzi-ke unefasitela lesikhalo ("appeal") lamahora angu-24 ngaphambi kokuba isixazululo somlawuli siqale ukusebenza. 2. Izizathu zengxabano Ingxabano yangemva kokuphela ingavulwa ngezikhalazo zangempela ezihlanganisa: isevisi engenziwanga; isevisi engaqedwanga ngokugcwele noma engenziwanga ngokunakekela okufanele ngaphansi kwesigaba 54(1) so-Mthetho Wokuvikela Abathengi 68 wezi-2008; ukungavumelani ngomkhakha webhukhingi; umonakalo empahleni; isigameko sokuphepha endaweni; ukweba noma ukulahlekelwa; izinkinga zenkokhelo noma ze-settlement ezingaxazululwanga yi-Payment Policy noma yi-Payout Policy; ithiphu elingafikanga kuMsebenzi; izikhalazo zobunikazi noma ukukhwabanisa; noma ukwephula i-Acceptable Use Policy. Ingxabano yokukhansela kweTier 5 ivulwa ngokuzenzakalelayo ngumsebenzi wokukhansela ngokwawo futhi ayidingi uMqashi ukuthumela isicelo sengxabano esihlukile. 3. Ukuvula ingxabano Kwingxabano yangemva kokuphela, sebenzisa isenzo sengxabano ngaphakathi kohlelo ebhukhingini. Umvuli kumele anikeze (a) isizathu esicacile; (b) inani le-ZAR eliphikiswayo lapho ingxabano iyimali (ngomkhawulo wenani lebhukhingi elifanele); (c) ubufakazi obuxhasayo njengezithombe ezithathwe ngomthetho, imiyalezo, izitembu zesikhathi, izithumbi zezithathu, noma amagama ofakazi. Esinye sicela siyaziswa ngaphakathi kohlelo nange-imeyili futhi sinikezwe izinsuku ezinhlanu (5) zebhizinisi laseNingizimu Afrika ukuphendula nobufakazi. Kwingxabano yokukhansela kweTier 5, uMqashi okhanselayo uyacelwa ngesikhathi sokukhansela ukunikeza isizathu nobufakazi; uMsebenzi uyaziswa ngokushesha futhi angaphendula ngobufakazi bakhe. 4. Lokho i-Sizoro ekubuyekezayo Ithimba lezingxabano lika-Sizoro libuyekeza isicelo sengxabano, impendulo, umlando wemiyalezo ngaphakathi kohlelo, umugqa wesikhathi webhukhingi, izinkomba ze-Paystack authorisation kanye ne-capture, isimo sokuqinisekiswa kobunikazi ngomlingani wethu wokuqinisekiswa kobunikazi, umlando wezilinganiso, nanoma yiziphi izenzo zenqubomgomo zangaphambili. Singacela ulwazi olwengeziwe kunoma yiluphi uhlangothi. Asifinyeleli ezingxoxweni ezingaphandle kwe-Sizoro futhi asisebenzisi amahlebezi noma izinto eziphawulwa kwi-social media; kuphela okuvelayo esikubonayo noma esikubuyekezayo. 5. Izibopho zezinga lesevisi I-Sizoro izokwenza (a) ukwamukela ingxabano phakathi kosuku lubodwa (1) lwebhizinisi laseNingizimu Afrika; (b) ukukhipha isinqumo sokuqala phakathi kwezinsuku ezinhlanu (5) zebhizinisi laseNingizimu Afrika ngemva kokuvalwa kwefasitela lokuphendula; futhi (c) lapho uhlangothi ludlulisela, ukukhipha isinqumo sokugcina phakathi kwezinsuku ezinye ezinhlanu (5). Amaholidi omphakathi nezimpelasonto kumisa isikhathi. Sizokutshela ngokubhaliwe uma sidinga isikhathi esengeziwe. 6. Ifasitela lesikhalo loMsebenzi Ngemva kokuba umlawuli exazulule ingxabano, uMsebenzi unamahora angu-24 okufaka isikhalo esinqumweni ngesikrini sengxabano ngaphakathi kohlelo. Uma uMsebenzi efaka isikhalo phakathi kwalelo fasitela, ingxabano ibuyela ekubuyekezweni ngumlawuli (ngokuvamile ngumlawuli ohlukile kuneyokuqala) futhi isixazululo sokuqala asisebenzi. Ngemva kokuba umlawuli wokuhambela enqumile, isixazululo sigijima ngemva kwefasitela elisha lamahora angu-24 ngaphandle kwezikhalazo eziningi. Uma kungafiki sikhalo phakathi kwefasitela lokuqala lamahora angu-24, isixazululo somlawuli sisebenza ngokuzenzakalelayo ku-authorisation yekhadi ekupheleni kwefasitela. 7. Imiphumela engenzeka Imiphumela yengxabano irekhodwa kwi-ZAR. Umlawuli ukhetha enye yalezi zindlela zokuxazulula, ezisebenza ku-authorisation yekhadi esaphilayo ngemva kokuvalwa kwefasitela lesikhalo: i-capture ephelele nokuhlukaniswa okuzenzakalelayo (ingxenye yoMsebenzi e-subaccount yoMsebenzi, izimali ze-Sizoro e-akhawuntini enkulu ye-Sizoro); i-capture eyingxenye yokunxephezelwa koMsebenzi, ngo-`transaction_charge: 0` ukuze u-100% wenani elithathiwe udluliselwe e-subaccount yoMsebenzi futhi ingxenye eseleyo ye-authorisation ikhululwe yibhange loMqashi phakathi kwezinsuku ezinhlanu kuya kweziyishumi zebhizinisi laseNingizimu Afrika; ukubuyisela ("void") kwe-authorisation ukuze uMqashi engakaze akhokhe; noma indlela ye-force-majeure ye-"void-and-Sizoro-transfer" lapho i-Sizoro yenza "void" i-authorisation futhi yandisa ingxenye yoMsebenzi kwi-balance enkulu ye-Sizoro. Imiphumela ingahlanganisa futhi: isexwayiso sokukhansela soMsebenzi lapho ukuziphatha kuwela ngaphakathi kwemikhakha yeNqubomgomo Yokukhansela; ukubuyiselwa kwesexwayiso esirekhodwe ngephutha; isexwayiso ngaphansi kwe-Acceptable Use Policy; ukukhawulela izici ezithile; noma ukumisa noma ukuqedela i-akhawunti. 8. I-authorisation yekhadi ngesikhathi sengxabano I-authorisation yekhadi iyaphila — ikhululwa kabusha yi-Sizoro ku-T-24h ngaphambi kokuqala kwebhukhingi uma kudingeka — kuze kube ingxabano ixazululiwe futhi isixazululo siqale ukusebenza. I-Sizoro ayiwagcini la mali aphikiswayo ngesikhathi sengxabano; ahlala e-akhawuntini yebhange loMqashi ngaphansi kwe-Paystack authorisation. Amaholo oMsebenzi ahlobene nebhukhingi eliphikiswayo awahlanganisi kuze kube ingxabano ixazululiwe. Amanye amabhukhingi angahlobene nama-capture awo awathintwa. 9. Izikhalazo zesinqumo sokugcina Uhlangothi lungafaka isikhalo esinqumweni sokugcina ngokuphendula kuluhlu lokwesekwa, noma ngokuvula ithikithi elilandelayo, ngobufakazi obusha noma incazelo ecacile yokuthi kungani isinqumo singalungile. Izikhalazo zesinqumo sokugcina kufanele zifakwe phakathi kwezinsuku eziyisikhombisa (7) zesinqumo sokugcina. Singachitha izikhalazo eziphinda amaqiniso afanayo. Izinqumo zokugcina zirekhodwa ngobunikazi bomlawuli nesitembu sesikhathi. 10. Izingxabano zamanga, ezingena msebenzi, noma zenkohliso Izingxabano ezivulwe ngobufakazi obumanga, ngenhloso yokuthumba imali, noma ngemva kokunikezwa kwesevisi njengoba kuvunyelwene ziphathwa njengokwephula i-Acceptable Use Policy. Singachitha ingxabano, sibuyisele i-capture noma i-void efanele, sirekhode isexwayiso, simise i-akhawunti enesono, futhi (kokuziphatha okusobala ngokukhwabanisa) sigcine futhi sidalulele ubufakazi e-South African Police Service. 11. Amalungelo abathengi — uMqashi Akukho kule Nqubomgomo Yezingxabano okunqamulayo amalungelo oMqashi ngaphansi koMthetho Wokuvikela Abathengi 68 wezi-2008, kuhlanganise iwaranti yekhwalithi engqondweni esigabeni 56 nelungelo lokukhokhelwa lapho izinsizakalo zinephutha kusigaba 56(2). Uma singenakuxazulula ingxabano ngendlela owanelisekayo ngayo, ungadlulisela udaba ku-National Consumer Commission noma i-National Consumer Tribunal. Izivikelo zomthengi ze-ECT Act ngaphansi kwezigaba 42-47 (lapho ziphathelene nezivumelwano ze-elektroniki) zihlala zitholakala. 12. Indlela yoMsebenzi yokuphendula AbaSebenzi banelungelo elifanayo lokudlulisela njengabaqashi, kuhlanganise ifasitela lamahora angu-24 lesikhalo ngaphakathi kohlelo elichazwe kumhlathi 6. AbaSebenzi nabo bangadlulisela ingxabano enzima noma ephindiwe engaxazululekanga mayelana nepulatifomu (esikhundleni soMqashi) kuye endleleni efanele yokukhononda yangaphandle echazwe eNqubomgomweni Yokwesekwa. 13. Akukho ukuxazululwa kwephela; izinkantolo Ku-MVP, i-Sizoro ayifaki ukuxazululwa okuphoqayo. Lapho ingxabano ingenakuxazululwa nge-Sizoro Support noma ngokudlulisela kumlawuli, noma yiluphi uhlangothi luhlala nelungelo lokuya ezinkantolweni zaseNingizimu Afrika. Izinkantolo zikaMantshi zaseNingizimu Afrika zinegunya kuze kufike ezingeni elimisiwe lemali; i-Small Claims Court iyatholakala lapho isimangalo siwela ngaphansi komkhawulo wayo. 14. Amarekhodi Isizathu sengxabano, ubufakazi, izinqumo, umphumela wesikhalo, ubunikazi bomlawuli, izinkomba ze-Paystack authorisation, i-capture, i-void, ne-transfer, nezitembu zesikhathi kugcinwa okungenani iminyaka emihlanu (5) yokuhlolwa, ukugcinwa kwamarekhodi womthetho, namarekhodi entela woMsebenzi, futhi kungagcinwa kuze kube iminyaka eyisikhombisa (7) lapho imithetho ye-SARS ikudinga. 15. Izinguquko kule Nqubomgomo Yezingxabano Singabuyekeza le Nqubomgomo Yezingxabano. Izinguquko ezibalulekile zaziswe ngohlelo noma nge-imeyili izinsuku okungenani ezingu-14 ngaphambi kokuba ziqale ukusebenza. 16. Ukuthintana Ukudluliselwa kwengxabano nezikhalazo: support@sizoro.com. Ubumfihlo: support@sizoro.com. Information Regulator: complaints.IR@inforegulator.org.za. National Consumer Commission: complaints@thencc.org.za.
