Inguqulo 1.0.0. Iqala ukusebenza ngomhla zingu-18 Meyi 2026. Umkhakha: le Nqubomgomo Yokwesekwa ichaza ukuthi ungafinyelela kanjani ku-Sizoro Support, izikhathi zempendulo ozilindelayo, ukuthi izicelo zihlukaniswa kanjani, izindlela zokudlulisela izikhalazo, nezindlela zezikhalazo zangaphandle ezitholakalayo ngaphansi komthetho waseNingizimu Afrika. Yifunde kanye neMigomo Yesevisi, iMigomo yoMsebenzi, iNqubomgomo Yokusebenzisa Ngokwamukelekile, iNqubomgomo Yezingxabano, iNqubomgomo Yezinkokhelo, iNqubomgomo Yokukhokhelwa, neNqubomgomo Yobumfihlo. 1. Indlela yokufinyelela ku-Sizoro Support Indlela esheshayo yokufinyelela ku-Support yisenzo seSiza noma seSekelo ngaphakathi kohlelo esikrinini lapho udaba luvela khona — isibonelo, ikhasi lemininingwane yebhukhingi uma kuyinkinga yebhukhingi, isikrini sokukhokhelwa uma kuyinkinga yokukhokhelwa. Ukusebenzisa isenzo sangaphakathi kohlelo kunamathisela ngokuzenzakalelayo i-akhawunti yakho, ibhukhingi, nezinkomba ze-Paystack, okusheshisa isixazululo. Uma udaba lukuvimba ekungeneni, thumela i-imeyili ku-support@sizoro.com usuka kwi-imeyili ebhalisiwe ku-akhawunti. Kwizicelo zokuvikelwa kwedatha sebenzisa support@sizoro.com futhi ekudaluleni okungalungile kokuphepha sebenzisa support@sizoro.com. 2. Amahora okusebenza I-Sizoro Support isebenza kusukela ngo-09:00 kuya ku-17:00 SAST, ngoMsombuluko kuya ngoLwesihlanu, ngaphandle kwamaholidi omphakathi aseNingizimu Afrika. Imiyalezo yangaphandle kwamahora ifakwa elayinini futhi yenziwe usuku olulandelayo lwebhizinisi. Izindaba ezibalulekile ezimayelana nokuphepha ezitholwa ngaphandle kwamahora zidluliselwa kumlawuli osemsebenzini ngokushesha okufanele. 3. Izinga lobubi nezikhathi zempendulo yokuqala I-Sizoro ihlukanisa zonke izicelo zokwesekwa eziniyini zezinga futhi izibophezele esikhathini sempendulo yokuqala ngezinga ngalinye. Sihlose ukuhlangabezana nale ngokuthelekisa; akusiwo umqondisi wokubuyiselwa imali. SEV-1 (ukuphepha, ukuphepha kobuchwepheshe, ukukhwabanisa, ukuhlukunyezwa kwe-akhawunti, ukuphepha kwabantu abancane, isigameko sesikhathi sangempela ebhukhingini): impendulo yokuqala phakathi kwamahora amane (4) ebhizinisi, noma kungenzeka kungaphambili. SEV-2 (ukwehluleka kwenkokhelo, ukwehluleka kokukhokhelwa, isikhathi sengxabano sisengozini, ukuvalwa kwe-akhawunti, ukuqinisekiswa kobunikazi okukweleta): impendulo yokuqala phakathi kosuku olu-1 lwebhizinisi laseNingizimu Afrika. SEV-3 (udaba lwebhukhingi olujwayelekile, ukushintsha iphrofayela, ukulungiswa kwesilinganiso, iphutha lohlelo elingavimbi umsebenzi oyinhloko): impendulo yokuqala phakathi kwezinsuku ezi-2 zebhizinisi laseNingizimu Afrika. SEV-4 (izicelo zolwazi, izimpendulo, izicelo zezici): impendulo yokuqala phakathi kwezinsuku ezi-5 zebhizinisi laseNingizimu Afrika. 4. Okufanele ukufake Isicelo esihle sokwesekwa sihlanganisa (a) i-imeyili noma inombolo yocingo ye-akhawunti yakho; (b) i-ID yebhukhingi lapho ifanele; (c) inkomba yenkokhelo ye-Paystack, inkomba ye-Paystack Transfer, noma inkomba yokukhokhelwa lapho ifanele; (d) incazelo ecacile, eqotho yokwenzekile nokuthi ufuna i-Sizoro yenze kanjani; (e) usuku nesikhathi udaba lwenzekile (kwi-SAST); kanye no-(f) izithombe-skrini, izithombe, noma obunye ubufakazi obusemthethweni ukubelana. Ungathumeli idokhumenti yakho ye-ID egcwele, isitatimende sebhange sigcwele, noma olunye ulwazi olubucayi lomuntu siqu ngaphandle uma i-Sizoro Support ikucela ngaphakathi kohlelo — kwi-imeyili, susa imininingwane engadingekile. 5. Izindlela ezivunyiwe Lapho kungenzeka, ngena ngaphambi kokuphakamisa isicelo ukuze sikwazi ukuqinisekisa ukuthi nguwe. Asisebenzisi izicelo zezithathu ukufinyelela i-akhawunti yomunye umsebenzisi ngaphandle uma sithola umyalelo wenkantolo, isipoyiya esisemthethweni, noma omunye umyalelo osemthethweni ovela kumlawuli, futhi sizotshela umsebenzisi othintekayo lapho umthetho usivumela. 6. Usizo olukhethekile lwebhukhingi Qala ekhasini lemininingwane yebhukhingi lapho unesixhumanisi sebhukhingi noma i-ID. Izenzo ezitholakalayo zangaphakathi kohlelo zincike esimweni sebhukhingi, isimo senkokhelo, nesikhathi sengxabano. Isibonelo, isenzo sengxabano sitholakala kuphela esikhathini samahora ayi-48 ngemva kokuqedwa esichazwe eNqubomgomweni Yezingxabano. 7. Usizo lwezinkokhelo nokukhokhelwa Kwezinkokhelo, faka inkomba ye-Paystack ekhonjisiwe esimangadleni sakho noma ebhukhingini. Ekukhokhelweni, qala esikrinini sokukhokhelwa koMsebenzi ukuze isicelo sithwale inkomba yokukhokhelwa nemininingwane yebhange eqinisekisiwe yoMsebenzi. Ezinye izindaba zenkokhelo nokukhokhelwa zidinga i-Sizoro ukuthi yenze umbuzo ohlukile ne-Paystack; sizogcina umugqa wokwesekwa uvulekile lapho lokho kwenzeka. 8. Izikhalazo nokudluliselwa kwangaphakathi Uma unganelisekile ngesinqumo sokuqala, phendula kumugqa wokwesekwa uthi ufuna ukudlulisela, ufinge ukuthi kungani isinqumo singalungile, futhi ungeze noma yibuphi ubufakazi obusha. Umlawuli omdala we-Sizoro uzobuyekeza futhi aphendule phakathi kwezinsuku ezinhlanu (5) zebhizinisi laseNingizimu Afrika. Izinqumo zokugcina zirekhodwa ngo-ID womlawuli nesitembu sesikhathi. 9. Izindlela zezikhalazo zangaphandle Lapho isikhalo singenakuxazululwa nge-Sizoro Support, lezi zindlela zangaphandle ezilandelayo ziyatholakala ngokuya ngesihloko sesikhalo. Kwizindaba zokuvikela abathengi ngaphansi koMthetho Wokuvikela Abathengi 68 wezi-2008: i-National Consumer Commission (complaints@thencc.org.za, +27 12 428 7000) ne-National Consumer Tribunal (registry@thenct.org.za). I-Small Claims Court iyatholakala kwizimangalo phakathi komkhawulo wayo wemali; izinkantolo zikaMantshi zinegunya elibanzi. Kwizindaba zokuvikelwa kwedatha ngaphansi kwe-POPIA: i-Information Regulator yaseNingizimu Afrika (complaints.IR@inforegulator.org.za, +27 10 023 5200) ngaphansi kwesigaba 99 se-POPIA. Kwizikhalazo zekhadi lenkokhelo noma zezasebhange esingenakuzixazulula nezihlanganisa ibhange laseNingizimu Afrika elibhalisiwe: i-Ombudsman for Banking Services (info@obssa.co.za, +27 11 712 1800) ngaphansi kohlaka lwe-Financial Sector Conduct Authority. Qaphela ukuthi i-Sizoro ingumlawuli wemakethe, hhayi ibhange — kwizindaba ezithinta i-Sizoro ngokuqondile, indlela yoMthetho Wokuvikela Abathengi yiyona efanele. Lapho ingxabano engaphansi ihlobene nebhange likhipha lona, indlela ye-Ombudsman for Banking Services iyasebenza. Kwezokukhwabanisa, ukweba, ukusongela, noma ezinye izindaba zobugebengu: i-South African Police Service (10111). 10. Ubumfihlo ne-POPIA Izingxoxo zokwesekwa zigcinwa ukuze zisisize ukuxazulula udaba lwakho nokugcina irekhodi. Sicubungula ulwazi lomuntu siqu ezicelweni zokwesekwa ngokuhambisana neNqubomgomo Yobumfihlo. Asabelani ngokuqukethwe kokwesekwa nabanye abasebenzisi ngaphandle uma kudingeka kakhulu ukuxazulula ingxabano (futhi ngisho-ke, izingxenye ezidingekayo kuphela). 11. Izilimi Ukwesekwa kutholakala ngesiNgisi. Singaphatha ngokufanele futhi izicelo ngesiZulu nangesiBhunu, yize amathuluzi okuhumusha okuzenzakalelayo angasetshenziswa ukuhlukanisa nokudlulisa isicelo. Lapho udaba lubucayi ngokomthetho, sizodlulisela kumlawuli ongasingatha ulimi ngqo. 12. Ukufinyeleleka Uma udinga ukulungiselelwa kokwesekwa ngenxa yokukhubazeka (isibonelo, ucingo lobuyiselwe esikhundleni se-imeyili, noma isikhathi eside sokuphendula soMsebenzi ongakwazi ukuthayipha kakhulu), sazise futhi sizokwenza ukulungiselelwa okufanele ngaphansi ko-Mthetho Wokukhuthazwa Kwezilinganiso Nokuvimba Ubandlululo Olungalungile. 13. Amarekhodi nokugcinwa Ukuxhumana kokwesekwa kugcinwa okungenani iminyaka emihlanu (5) ukusekela ukuhlolwa, impendulo yomlawuli, nokubuyekezwa kwesikhalo. Amalungelo e-POPIA okufinyelela, ukulungiswa, ukususwa, ukuphikisa, nokukhawulelwa aqhubeka asebenza. 14. Izinguquko kule Nqubomgomo Yokwesekwa Singabuyekeza le Nqubomgomo Yokwesekwa. Izinguquko ezibalulekile zaziswa ngohlelo noma nge-imeyili izinsuku okungenani ezingu-14 ngaphambi kokuba ziqale ukusebenza. 15. Isifinyezo sokuthintana Ukwesekwa okuvamile: support@sizoro.com Ubumfihlo nezicelo zedatha: support@sizoro.com Ukudalula kokuphepha: support@sizoro.com Information Regulator (POPIA): complaints.IR@inforegulator.org.za National Consumer Commission (CPA): complaints@thencc.org.za National Consumer Tribunal: registry@thenct.org.za
